Frequently Asked Questions
Ordering & Customization
How do I place an order?
How do I place an order?
(Online, phone, in-store, etc. - direct them to your ordering page)
Do you offer custom cakes/cupcakes/cookies?
Do you offer custom cakes/cupcakes/cookies?
(Yes/No, with a link to your custom order form or contact page for inquiries)
How much notice do you need for custom orders?
How much notice do you need for custom orders?
(e.g., "At least 1 week for custom cakes," "2-3 days for special cupcake orders")
Do you require a deposit for custom orders?
Do you require a deposit for custom orders?
Accordion Body
Can I modify an existing order?
Can I modify an existing order?
(What's your policy? e.g., "Changes must be made 48 hours before pickup/delivery.")
Do you offer gift cards?
Do you offer gift cards?
Yes we do, you can purchase them online or in store. Either physical or digital gift cards can be used to make any purchases online or in store. To purhcase a digital gift card Click here
What forms of payment do you accept?
What forms of payment do you accept?
Accordion Body
Products & Ingredients
What kind of baked goods do you offer?
What kind of baked goods do you offer?
(Brief overview: cakes, pastries, bread, cookies, etc. - link to your full menu)
Do you have gluten-free/dairy-free/vegan options?
Do you have gluten-free/dairy-free/vegan options?
(Crucial for many! Be specific about what you offer and any cross-contamination disclaimers.)
Do you use nuts in your bakery?
Do you use nuts in your bakery?
(Important allergen information. "Yes, we do use nuts," or "We are a nut-free facility.")
How long do your baked goods stay fresh?
How long do your baked goods stay fresh?
(General guidelines for different products and storage tips.)
Do you use any artificial colours, flavours, or preservatives?
Do you use any artificial colours, flavours, or preservatives?
Accordion Body
Pickup & Delivery
Do you offer delivery?
Do you offer delivery?
(Yes/No, and what's your delivery zone/fee structure? Link to delivery info page.)
Can I pick up my order in-store?
Can I pick up my order in-store?
(Yes, with your address and operating hours.)
What are your pickup hours?
What are your pickup hours?
they are
What should I bring for pickup?
What should I bring for pickup?
(Order confirmation, ID, etc.)
Can someone else pick up my order for me?
Can someone else pick up my order for me?
(Your policy on this.)
General & Contact
What makes your bakery different/special?
What makes your bakery different/special?
Accordion Body
What are your bakery's hours of operation?
What are your bakery's hours of operation?
Accordion Body
Where are you located?
Where are you located?
317 Atherley Road in Orillia and Orillia Farmers Market on Saturdays
How can I contact you?
How can I contact you?
(Phone number, email, contact form link.)
Do you offer wholesale orders?
Do you offer wholesale orders?
(If applicable, and how to inquire.)
Do you host events or offer catering?
Do you host events or offer catering?
(If applicable, and how to inquire.)